Terms and Conditions

Terms and Conditions

1.  Booking

A booking can be made either by use of the website booking form, by contacting the owner by telephone or email, or via third party holiday websites which advertise this property.  Notification of receipt of any booking request will be sent by email.  A 25% deposit is required at the time of booking.  Upon receipt of the deposit, confirmation will be sent by email or in writing, and all websites will be updated to show the property as booked.  Please check thoroughly that the details on this confirmation are correct and notify any inaccuracies as soon as possible.  Once the owner has sent this confirmation notice a binding contractual agreement for the booking exists.  The balance of 75% becomes due 70 days prior to your stay.  If booking less than 70 days before your arrival date the full balance is due on booking.  The renter is responsible for ensuring any balance is paid when due.

2.  Payment

All prices and payments are in UK pounds.  A currency converter is provided here should you wish to compare UK pounds with other currencies.  Electronic bank transfer is available; please ask for account details.  Payment can also be made by debit and credit card through Paypal.  Please include your preference for this type of payment in the additional information box in the booking form.  An email will be sent with a link to Paypal where you can make a secure payment.  You do not require your own Paypal account to use this facility.  When directed to the Paypal site either: log-in, if you have a Paypal account; or, click on ‘continue’ where directed if you do not have a Paypal account, and complete the payment instruction.  For all types of payment the booking will only be confirmed when payment is received.  Any discrepancies between prices displayed on rental websites are entirely accidental and in this instance the accurate value is the price shown within this website.

3.  Security Deposit

A refundable security deposit is required to cover loss, breakage or damage to the apartment or its contents during your stay.  Any such loss, breakage or damage must be reported.  It is requested that you treat the apartment with the same consideration as you would your own home.  The cost of repairs or replacements will be taken from the security deposit as necessary.

4.  Smoking 

For the comfort and safety of all of our guests, smoking is prohibited within the apartment.

5.  Cancellation

If you cancel more than 60 days before your stay the deposit will be retained but you will not be liable for the balance. If you have paid the full balance and cancel less than 30 days before your arrival date 50% of the full balance will be retained. If you cancel less than 15 days before your arrival date there be no refund.

6.  Arrival/Departure

Following receipt of the final balance, and close to your departure date, you will be forwarded an email with directions and access codes for both the Crystal Court complex and the apartment, and any additional information required for your stay.  If you do not have access to email these instructions will be sent by mail.  The apartment will be available for occupation from 3pm on the day of your arrivalThe apartment must be vacated by 11am on the day of departure.  A later departure time may be available upon request for an additional fee of £30. Please ensure that all keys are returned as directed within the Welcome Pack on your departure.

7.  Towels and Linen

All bath towels, kitchen towels and linen is provided.  Beach towels are not provided.

8.  Liability

No responsibility whatsoever will be accepted by the owner for the personal injury, death, accident, loss or damage to persons or personal belongings howsoever caused.  The use of the apartment, its amenities and the amenities of Crystal Court including the swimming pool, tennis court and grounds is entirely at the user’s own risk.  Whilst the pool has an area for younger guests, children must, at all times, be supervised by a responsible adult when using the pool.  No glass is permitted into the pool area.  The owner is not liable for any of the rental period being unused due to flight cancellations or delays, travel disruption, industrial dispute, or any act outside of the owners’ control, including terrorism and any form of Force Majeure.  It is recommended that you take out adequate travel insurance.

9.  Force Majeure

As with any other holiday, there may be circumstances completely beyond our control in which the property might not be available for your booking.  An example of such a circumstance includes, but is not limited to, the destruction of, or severe damage to, the property.  This example circumstance is referred to as “Force Majeure”.  Although rare, in the event of a Force Majeure, the owner will endeavour to make alternative accommodation arrangements for you where possible.  If the owner is unsuccessful in this attempt, or if such arrangements are unacceptable to you, then the owner will refund all monies paid to them.  This will be the full extent of the owners’ liability to you in such circumstances, and the owner shall not be responsible to you for any other costs connected with any such cancellation caused by a Force Majeure, howsoever arising.

10.  Law

All parts of these terms and conditions contained herein shall be subject to, construed by, and in accordance with, English Law.

11. Revisions

The owner reserves the right to modify these Terms and Conditions if necessary.